Extended ticket search (contacts + tickets)
Ticket
Extended ticket search (contacts + tickets)
Searches contacts and tickets in parallel and returns two buckets: sessionResults (tickets belonging to
matching contacts, with their latest comment) and generalResults. Each bucket is capped at 250 tickets.
Query parameters: searchTerm (required), type (match mode: STRICT by default, or BROAD; note this
is NOT the ticket type here), ticketType (optional ticket type filter; by default CRASH, SURVEY and BOT
tickets are excluded), ticketStatus (optional status filter), addSession (set to true to include
contact data).
GET
Extended ticket search (contacts + tickets)