curl --request PUT \
--url https://api.gleap.io/v3/tickets/{ticketId} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--header 'project: <project>' \
--data '{
"title": "<string>",
"conversationClosed": true,
"bot": {
"active": true,
"currentBot": "<string>",
"currentActionFlow": "<string>",
"currentAction": 123,
"forwardedToSupportAt": "2023-11-07T05:31:56Z",
"kaiActive": true,
"noAnswerFound": true
},
"content": "<any>",
"plainContent": "<string>",
"imageUrl": "<string>",
"description": "<string>",
"latestComment": "<string>",
"slaBreached": true,
"hidden": true,
"needInitialPush": true,
"noHumanInteraction": true,
"snoozed": true,
"snoozedUntil": "2023-11-07T05:31:56Z",
"processingUser": "<string>",
"processingTeam": "<string>",
"queued": true,
"queuedAt": "2023-11-07T05:31:56Z",
"mentions": [
"<string>"
],
"emailRefs": [
"<any>"
],
"attributes": "<any>",
"formData": "<any>",
"form": "<any>",
"aiSummary": "<string>",
"aiSupportSummary": "<string>",
"dueDate": "2023-11-07T05:31:56Z",
"parentTicket": "<string>",
"duplicateOf": "<string>",
"duplicatesCount": 123,
"session": "<any>",
"sessions": [
"<any>"
],
"outbound": "<string>",
"priority": "LOW",
"type": "<string>",
"sentiment": "positive",
"status": "<string>",
"shareToken": "<string>",
"copilotActions": [
{
"name": "<string>",
"data": "<any>"
}
],
"secretShareToken": "<string>",
"lexorank": "<string>",
"bugId": 123,
"project": "<string>",
"organisation": "<string>",
"screenshotUrl": "<string>",
"screenshotBroke": "2023-11-07T05:31:56Z",
"generatingScreenshot": true,
"screenshotRenderingFailed": true,
"screenshotLive": true,
"screenshotDataUrl": "<any>",
"isSilent": true,
"replayDataUrl": "<string>",
"replayUrl": "<string>",
"generatingReplay": true,
"replayStartDate": "2023-11-07T05:31:56Z",
"replayRenderingStartedAt": "2023-11-07T05:31:56Z",
"replayRenderingFailed": true,
"replayLive": true,
"originalEmailContent": "<string>",
"hasWebReplay": true,
"integrations": {},
"metaData": "<any>",
"actionLog": "<any>",
"customData": "<any>",
"replay": "<any>",
"lastResponse": {
"contact": "2023-11-07T05:31:56Z",
"admin": "2023-11-07T05:31:56Z"
},
"attachments": [
{
"name": "<string>",
"url": "<string>",
"type": "<string>"
}
],
"lastNotification": "2023-11-07T05:31:56Z",
"faqSuggested": true,
"notificationsUnread": true,
"sessionNotificationsUnread": true,
"hasAgentReply": true,
"conversationRating": 123,
"upvotesCount": 123,
"upvotes": [
{
"email": "<string>"
}
],
"screenRecordingUrl": "<string>",
"firstAssignmentAt": "2023-11-07T05:31:56Z",
"archived": true,
"archivedAt": "2023-11-07T05:31:56Z",
"disabled": true,
"isSpam": true,
"tags": [
"<string>"
],
"score": 123,
"channel": {
"id": "<string>",
"type": "<string>",
"metaData": "<any>"
},
"manuallyAdded": true,
"fromData": "<any>"
}'
