Available starting from version 14.2.0. Gleap allows users to record audio messages when chatting with support through our cordova SDK. This is a great way to collect feedback from users.

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iOS setup

In order for audio recording to work for iOS, you need to add the following key to your Info.plist file: 
<key>NSMicrophoneUsageDescription</key>
<string>We need access to the microphone to record audio messages.</string>
This key is required by iOS to allow the app to use the microphone.

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Android setup

In order for audio recording to work for Android, you need to add the following keys to your AndroidManifest.xml file: 
<uses-permission android:name="android.permission.MODIFY_AUDIO_SETTINGS" />
<uses-permission android:name="android.permission.RECORD_AUDIO" />
<uses-feature android:name="android.hardware.audio.pro" />
<uses-feature android:name="android.hardware.microphone"/>
This key is required by Android to allow the app to use the microphone.

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Enable the audio recording feature

To enable the audio recording feature, navigate to AI chatbot -> Settings and toggle the Allow audio messages switch.