Set a message reaction
Messages
Set a message reaction
Add or remove an emoji reaction on a message.
Reactions are INTERNAL — never visible to end customers, never fire webhooks/SLA/unread, never move the ticket’s latest message. The update reaches open dashboards via the ordinary comment.updated broadcast.
PUT
Set a message reaction
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Headers
Path Parameters
Body
application/json
Body of PUT /v3/messages/{messageId}/reactions.
Explicit op instead of a blind toggle: idempotent and retry-safe, and immune to the optimistic-UI race where a stale toggle inverts intent.
Response
200 - application/json
Ok