The data that is being collected varies depending on your widget settings. It's possible to exclude data from being transmitted. In addition to that, you can enable or disable features like network logs, replays, custom data and custom events to control the data sent with every feedback item.
Depending on the options, a feedback item contains the following data:
Form data (depends on what data you collect - typically email & description)
Outbound ID (when sent as survey)
Screenshot URL / data (for JS)
Replay data (for JS)
Metadata (including OS info, browser info, ...)
Attachments (when in activated)
Network logs (when in activated)
Custom data (when set)
Action log (when set)
Console logs (includes the log of the developer console)
Cookies & localStorage
gleap-id: Used to identify the user
gleap-hash: Used to verify the identity of the user
We are using the following service providers to securely run our infrastructure.
Used for safely hosting our server & screenshot rendering engine. Heroku allows us to scale based on your needs to provide you with a high availability.