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Feedback flows

Feedback flows are the building blocks for your feedback widget. We offer many default feedback flows to help you get started in no time.

You can think of feedback flows as form steps that will be executed once an action is triggered. Feedback flows can be selected within the visual widget editor or surveys.

Activation methods in our visual widget configurator

![Feedback flows](/img/Bildschirmfoto 2021-11-10 um 11.07.22.png)


The question builder helps you create your feedback flows. Every option within your feedback flow form, defines which data gets collected from your users.

![Question builder](/img/Bildschirmfoto 2021-11-14 um 19.55.25.png)

General information

Every feedback flow requires some basic information like a name, description and a thank you message. In addition, it requires a feedback type. All feedback that gets collected through this specific flow, will be assigned to the selected feedback type.

![](/img/Bildschirmfoto 2021-11-10 um 11.11.12.png)

Exclude data

We take data privacy very seriously. With the exclude data option, you can exclude data from being sent to our servers. The data will be excluded directly on the client side. Especially for feedback types & flows like ratings or inquiries, we recommend excluding all the data you don't need to serve your customers.

![](/img/Bildschirmfoto 2021-11-10 um 11.14.20.png)