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💼 Ticket attributes

Tags: Flutter

Ticket custom data

Set ticket attributes​

Ticket attributes can be set with the method below. If the user also provides data for an attribute (for example description), the user input will be prioritized.

Gleap.setTicketAttribute(key: 'title', value: 'Developer title');

First param: attribute key
Second param: value (string, boolean, string array or number are supported)

Ticket attribute data will not be pre-filled in forms.

Finding the ticket attribute keys​

You can find or create all available ticket attributes for each ticket type in Settings > Data attributes.

Ticket attribute

Unset ticket attributes​

Ticket attributes can be unset with the method below.

Gleap.unsetTicketAttribute(key: 'title');

Clear all ticket attributes​

All ticket attributes can be cleared with the method below.

Gleap.clearTicketAttributes()